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Review response template

3-Star Airbnb Review: Response Templates

A 3-star review usually mixes real issues with 'it was fine.' The right reply thanks them, acknowledges the specific shortfall, and invites them back — it reads as humble and competent.

Copy-paste responses

These replies are what our free response generator produces for a review like this — pick the tone that matches your voice.

Professional tone ★★★
Thank you for taking the time to share this. We're sorry the internet connection wasn't reliable during your stay and we've already upgraded our router and added a speed test at every turnover. Your feedback is how we get better, and we hope you'll give us another chance to earn a five-star stay.
Warm tone ★★★
Thank you for the honest feedback — it means a lot that you took the time. We're sorry the internet connection wasn't reliable during your stay, and we've already upgraded our router and added a speed test at every turnover. We'd truly love the chance to make it right on a future stay.
Concise tone ★★★
Thanks for the feedback. We're sorry the internet connection wasn't reliable during your stay and we've upgraded our router and added a speed test at every turnover. We hope you'll give us another chance.
What to actually fix: Address the two named issues (wifi speed, cleaning checklist) and say so. Three-star reviewers often upgrade to five stars on a return visit if the fix is visible.

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