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Review response template

Broken Amenities: Airbnb Review Response Templates

A broken amenity is a concrete, verifiable failure — own it, fix it, and say it's fixed. Listing accuracy (don't advertise what you don't reliably have) prevents the next one.

Copy-paste responses

These replies are what our free response generator produces for a review like this — pick the tone that matches your voice.

Professional tone ★★
We're genuinely sorry some amenities weren't in working order. That isn't the standard we hold ourselves to, and we've already repaired and restocked everything you mentioned. We take feedback like this seriously and would welcome the chance to make it right — please reach out to us directly.
Warm tone ★★
We're truly sorry some amenities weren't in working order — that's not the experience we want any guest to have, and we hear you. We've already repaired and restocked everything you mentioned, and we'd really appreciate the chance to make this right. Please reach out to us directly.
Concise tone ★★
We're sorry some amenities weren't in working order. That isn't our standard, and we've repaired and restocked everything you mentioned. Please reach out so we can make this right.
What to actually fix: Repair the broken item, add a pre-stay amenity checklist, and remove any listing claims you can't guarantee. Name the repair in your reply.

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