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Review response template

Uncomfortable Bed: Airbnb Review Response Templates

Sleep quality is why most guests book, so a bed complaint hits hard. Show you've physically fixed it (new mattress, topper, linens) rather than just apologizing.

Copy-paste responses

These replies are what our free response generator produces for a review like this — pick the tone that matches your voice.

Professional tone ★★
We're genuinely sorry the bed wasn't comfortable. That isn't the standard we hold ourselves to, and we've already replaced the bedding and added mattress toppers. We take feedback like this seriously and would welcome the chance to make it right — please reach out to us directly.
Warm tone ★★
We're truly sorry the bed wasn't comfortable — that's not the experience we want any guest to have, and we hear you. We've already replaced the bedding and added mattress toppers, and we'd really appreciate the chance to make this right. Please reach out to us directly.
Concise tone ★★
We're sorry the bed wasn't comfortable. That isn't our standard, and we've replaced the bedding and added mattress toppers. Please reach out so we can make this right.
What to actually fix: Replace the mattress or add a quality topper, and put a photo + mattress description in the listing. Mention the replacement explicitly in your reply.

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