What if the noise wasn't my fault?

Acknowledge the impact anyway ('we're sorry noise disrupted your stay') and say what you've done to mitigate it. Never argue that it 'wasn't your fault' — future guests read defensiveness, not facts.

Should I apologize for city noise I can't control?

Apologize for the experience, not the city. 'We're sorry your sleep was disrupted' is honest without admitting fault.

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Review response template

Noise Complaint: Airbnb Review Response Templates

Noise is partly outside your control, which is exactly why your reply must show you've done what you can: soundproofing, quiet-hours guidance, or clearer listing disclosures.

Copy-paste responses

These replies are what our free response generator produces for a review like this — pick the tone that matches your voice.

Professional tone ★★

We're genuinely sorry noise disrupted your stay. That isn't the standard we hold ourselves to, and we've already added soundproofing and clearer quiet-hours guidance. We take feedback like this seriously and would welcome the chance to make it right — please reach out to us directly.

Warm tone ★★

We're truly sorry noise disrupted your stay — that's not the experience we want any guest to have, and we hear you. We've already added soundproofing and clearer quiet-hours guidance, and we'd really appreciate the chance to make this right. Please reach out to us directly.

Concise tone ★★

We're sorry noise disrupted your stay. That isn't our standard, and we've added soundproofing and clearer quiet-hours guidance. Please reach out so we can make this right.

What to actually fix: Add white-noise machines or earplugs, spell out quiet hours, and if the noise is structural, disclose it in the listing so guests self-select.

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FAQ

What if the noise wasn't my fault?
Acknowledge the impact anyway ('we're sorry noise disrupted your stay') and say what you've done to mitigate it. Never argue that it 'wasn't your fault' — future guests read defensiveness, not facts.
Should I apologize for city noise I can't control?
Apologize for the experience, not the city. 'We're sorry your sleep was disrupted' is honest without admitting fault.