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Review response template
Overpriced / Value Complaint: Airbnb Review Response Templates
Value complaints are usually about expectations, not the price itself. Your reply should show what you're adding (or clarifying) rather than defending the number or arguing.
Copy-paste responses
These replies are what our free response generator produces for a review like this — pick the tone that matches your voice.
Professional tone ★★
We're genuinely sorry you didn't feel the stay was worth the price. That isn't the standard we hold ourselves to, and we've already reviewed our pricing against comparable stays in the area. We take feedback like this seriously and would welcome the chance to make it right — please reach out to us directly.
Warm tone ★★
We're truly sorry you didn't feel the stay was worth the price — that's not the experience we want any guest to have, and we hear you. We've already reviewed our pricing against comparable stays in the area, and we'd really appreciate the chance to make this right. Please reach out to us directly.
Concise tone ★★
We're sorry you didn't feel the stay was worth the price. That isn't our standard, and we've reviewed our pricing against comparable stays in the area. Please reach out so we can make this right.
What to actually fix: Compare your rate against comparable stays, add or clarify what's included (parking, cleaning, amenities), and make sure your listing shows the value clearly.
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FAQ
Should I offer a discount publicly?
No — never negotiate in public. Address value (what you're adding or clarifying) in the reply; handle any refund privately.