Should I post my wifi speed in the listing?

Yes. Listing a measured speed (e.g. '200 Mbps, tested at every turnover') prevents the complaint before it starts and is the single best defense against wifi reviews.

My listing says 'fast wifi' but a guest disagreed.

Remove the vague claim and replace it with a measured number. Concrete beats adjectives.

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Review response template

WiFi Complaint: Airbnb Review Response Templates

Remote workers and digital nomads book based on internet quality, so a wifi complaint hurts that segment most. Acknowledge it, state the upgrade, and invite the guest to confirm the fix — specifics convert skeptics.

Copy-paste responses

These replies are what our free response generator produces for a review like this — pick the tone that matches your voice.

Professional tone ★★

We're genuinely sorry the internet connection wasn't reliable during your stay. That isn't the standard we hold ourselves to, and we've already upgraded our router and added a speed test at every turnover. We take feedback like this seriously and would welcome the chance to make it right — please reach out to us directly.

Warm tone ★★

We're truly sorry the internet connection wasn't reliable during your stay — that's not the experience we want any guest to have, and we hear you. We've already upgraded our router and added a speed test at every turnover, and we'd really appreciate the chance to make this right. Please reach out to us directly.

Concise tone ★★

We're sorry the internet connection wasn't reliable during your stay. That isn't our standard, and we've upgraded our router and added a speed test at every turnover. Please reach out so we can make this right.

What to actually fix: Upgrade your router/mesh, run a speed test at every turnover, and post the measured speed in your listing. Mention the speed test in your reply — it proves the fix is real.

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FAQ

Should I post my wifi speed in the listing?
Yes. Listing a measured speed (e.g. '200 Mbps, tested at every turnover') prevents the complaint before it starts and is the single best defense against wifi reviews.
My listing says 'fast wifi' but a guest disagreed.
Remove the vague claim and replace it with a measured number. Concrete beats adjectives.